REFUNDS POLICY

REFUNDS POLICY INNVATIA

At INNVATIA, we prioritize clarity, security, and integrity in every transaction conducted by our users. Our commitment is to provide a reliable operational environment, where each procedure is supported by transparent and accessible rules for all parties involved.

For this reason, this policy precisely defines the only exceptions under which a refund request may be considered, since, due to the nature of digital assets, transactions are generally irreversible once confirmed.

SCOPE AND GENERAL CONDITIONS
Once a digital asset has been sent and confirmed on the corresponding network, there is no technical possibility of reversal. Therefore, every transaction is considered final and irreversible.

For this reason, refunds are not issued for errors caused by the client, including but not limited to:

• • Incorrect wallet address input.
• • Typographical errors in the destination data.
• • Selection of incompatible networks.

EXCEPTIONAL SITUATIONS WHERE A REFUND APPLIES
A refund request will only be considered valid when all the following conditions are met simultaneously:

• • The error in the operation was caused directly and exclusively by an operational failure of INNVATIA.
• • The client correctly provided all required data, including a valid receiving address, before sending the digital assets.
• • There is verifiable technical evidence of the error by the company.

Any other scenario will not be eligible for refund evaluation.

INELIGIBLE REQUESTS
Refund requests will not be evaluated or processed when:

• • The user manually entered an incorrect, incomplete, or invalid address.
• • Assets were sent to the address entered by the client, regardless of whether the address was entered with errors.
• • No documentary proof of purchase is provided.
• • The incident is not justified with clear technical documentation.

All requests must be made exclusively by the registered account holder, via email to: atencion@innvatia.com The following mandatory information must be submitted:

• • Full name of the account holder.
• • Email registered in the system.
• • Proof of the transaction.

Upon receipt of a valid request, our compliance and technical operations team will conduct an internal investigation. If it is confirmed that the incident was exclusively the platform’s responsibility, a refund will be authorized, calculated using the exchange rate at the time of the transaction.
The refund will be processed within a maximum of 40 calendar days from the moment the request is validated and accepted.
INNVATIA assumes no responsibility for losses arising from errors in entering transactional data.
No refund guarantee exists except under the conditions detailed in this policy.
INNVATIA reserves the right to modify this policy without prior notice, based on operational, technological, or regulatory changes. We recommend periodically reviewing this section to stay informed of the most updated versions.